Kommunicate
Kommunicate: AI customer support with Kompose agents
Kommunicate combines AI agents, live support and email automation for websites, mobile apps and messaging channels. Its Kompose builder connects business knowledge with conversational flows, configured handoff and integrations for human support teams.
Free trial availableAccount required
- Access
- Free trial available
- Example plan
- USD 40 / monthStarter — monthly
- Available on
- Web, Mobile, API
Knowledge-based AI agents with visual service flows
Kommunicate brings AI agents and human support into website, in-app and messaging conversations. Kompose is its native agent builder, combining knowledge-based answers with visual flows and intent-driven paths. The Flow Designer maps branching conversations, while the Classic designer manages identity, instructions, knowledge and fallback behaviour. Businesses can connect website content, documents and help-centre material rather than writing every answer manually.
Intent rules provide more direct control over the customer’s path. A request for a person, a service problem or an unanswered question can trigger handoff to a human agent. When every human is offline, an optional restriction keeps the AI handling the conversation and supplies an away message. The platform also provides email automation and human-agent assistance, including summaries and response suggestions on eligible packages. Mobile SDKs support native and hybrid apps, while website widgets and messaging integrations extend customer access.
Subscriptions include a fixed number of AI agents, human team members and monthly conversations. Starter includes 250 conversations; Professional includes 2,000 and lists API, webhooks and additional helpdesk integrations. A conversation includes all messages exchanged in a session, so the allowance is not a count of successfully resolved tickets. Extra conversation blocks, agents and seats add cost. Voice AI has separate per-minute usage, and enterprise integrations, SSO, branding removal and custom requirements are quoted.
Best for
- Teams adding website and in-app AI support
- Businesses combining chat, email and messaging service
- Support teams needing visual flows and human escalation
Limitations
Conversation allowances do not represent successful resolutions. Extra AI agents and human seats are separately billed, and voice usage adds per-minute cost. APIs, helpdesk connections, SSO and branding removal vary by package. Handoff depends on routing rules and human availability; an offline restriction can keep a conversation with the AI. The pricing FAQ does not specify a universal session timeout.
Kommunicate features
Kompose visual agent builder
Combine branching flows with agent identity, knowledge, instructions and fallback settings.
Business knowledge and intent Q&A
Use websites, documents and help-centre sources alongside explicitly defined questions and conversational paths.
Configured human handoff
Transfer on selected intents, requests or fallback conditions, with separate settings for offline teams.
Website and mobile SDKs
Add support to websites and native or hybrid mobile apps through widgets and supported SDKs.
Email and human-agent assistance
Automate connected support email and provide summaries or response suggestions on eligible packages.
API and service integrations
Use purchased API and webhook access to connect customer data, ticketing and custom service flows.
Kommunicate pricing
Free trial available. Subscription plans. Visit Kommunicate for full plan details and current offers.
Example plans.
Starter — monthly
USD 40 / month
Kommunicate
Plan details
One AI agent, one team member and 250 conversations per month. Extra AI agents and human seats are USD 20 each per month.
Starter — annual commitment
USD 34 / month
Kommunicate
Plan details
Monthly equivalent billed annually. One AI agent, one team member and 250 monthly conversations. Usage and additional agents or seats are separate.
Professional — monthly
USD 200 / month
Kommunicate
Plan details
Two AI agents, three team members and 2,000 monthly conversations. Extra AI agents and human seats are USD 30 each per month.
Technical specifications
Customer support
| Feature | Kommunicate |
|---|---|
| Agent or copilot workflow | Kompose combines a visual Flow Designer, knowledge-based answers and intent-driven paths. Live support and AI email ticketing connect automation to the human team.Configured agents and purchased features |
| Support channels | Websites, mobile SDKs and enabled messaging integrations. Starter lists WhatsApp, Telegram and Instagram; email automation and voice follow setup and plan terms.Current plan list; channel integration requirements apply |
| Knowledge grounding | Website URLs, documents, help-centre sources and intent Q&A provide agent knowledge. Classic settings configure identity, instructions, knowledge and fallback behaviour.Kompose agent configuration |
| Human handoff | Intents, explicit requests and fallback rules can transfer to humans. Offline restrictions can leave the AI handling requests with an away message when the entire team is unavailable.Configured handoff and human availability |
| Resolution and usage accounting | Account subscription with monthly conversation allowance; a conversation includes the messages exchanged in a session. Extra AI agents, human seats and conversation blocks are charged separately. Voice usage is listed per minute.Current monthly and annual packages |
| API access | SupportedProfessional lists API and webhooks; custom integration availability follows the package |
Kommunicate alternatives
These AI support products differ in helpdesk scope, ecommerce connections and usage billing.
Tidio Lyro
Website and messaging AI with conversation quotas and configured Actions and Procedures.
Compare with KommunicateFin AI Agent
AI service connected to helpdesks, with outcome-based usage pricing.
Compare with KommunicateFreshdesk
A ticketing platform with separately scoped Freddy AI agents and Copilot.
Compare with KommunicateKommunicate FAQs
What is Kommunicate Kompose?
Kompose is Kommunicate’s native AI agent builder. It combines visual conversation flows with knowledge-based answers, intent rules, agent instructions and fallback or human-handoff settings.
Does Kommunicate have a free trial?
The current pricing page advertises a 30-day trial on all plans without a credit card. Starter and Professional are paid subscriptions after the trial; a permanent free AI plan is not listed.
What is included in a Kommunicate conversation allowance?
The allowance counts sessions and includes messages exchanged within each session. Starter lists 250 monthly conversations and Professional 2,000. This is not an allowance of successfully resolved tickets, and the public pricing FAQ does not specify a universal session timeout.
Can Kommunicate hand a conversation to a person?
Yes. Intent rules, explicit requests and fallback conditions can trigger human handoff. An optional restriction prevents handoff when all human agents are away or offline, leaving the AI active with a configured away message.
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