Fin AI Agent
AI customer support grounded in your knowledge and systems
Fin AI Agent answers customer questions from your support content and carries out connected actions, with human handoff through Intercom or an existing helpdesk.
Free trial availableAccount required
- Access
- Free trial available
- Usage pricing
- USD 0.99 / outcomeFin on an existing helpdesk
- Available on
- Web, API
What is Fin AI Agent?
Fin AI Agent is a customer-facing AI support product. It uses a company’s knowledge and policies to answer questions, then connects to business systems when a request needs more than an explanation. It can work inside Intercom or alongside an existing helpdesk, which gives support teams a way to add automation without necessarily replacing their inbox.
The central distinction is between answering a question and completing an action. Knowledge sources provide the material for replies. Procedures add written instructions, conditional logic and connections to other systems, so a supported request can involve checking an order, updating a record or following an escalation policy.
Fin is most relevant to organisations with support content they can maintain and a clear route to human help. The product includes tools for configuring its behaviour and improving knowledge coverage, but those do not remove the need to define what it is allowed to do. Its outcome-based billing also makes the definition of an outcome as important as the headline price.
Best for
- Support teams with a maintained help centre and recurring customer questions.
- Businesses automating connected support actions with defined policies.
- Teams keeping their current helpdesk while adding an AI agent.
Limitations
Some configured Procedure handoffs are billable outcomes. Voice and optional products have separate charges. Useful answers depend on current support content and appropriately configured actions and escalation rules.
Fin AI Agent features
Answers from your support knowledge
Add Help Center articles, internal documents, PDFs and URLs as knowledge sources. Fin uses that material in customer replies and can suggest content improvements where conversations expose gaps.
Procedures for connected actions
Describe a process in natural language, then add deterministic rules and connections to business systems. Procedures can support tasks such as order checks or policy-controlled account changes.
Human escalation
Define when Fin should continue a Procedure or transfer the conversation to your team. Handoffs preserve context; a configured Procedure handoff can have a different billing treatment from a simple escalation.
Messaging, email and social support
Use the agent across supported channels including Messenger, email, WhatsApp and Slack. Its API can embed support in a custom application. Voice is offered with a separate custom-priced plan.
Works with existing helpdesks
Fin supports Intercom as well as integrations with helpdesks such as Salesforce, Freshdesk and HubSpot. The existing-helpdesk offer does not require buying Intercom seats.
Knowledge, tone and policy controls
Configure guidance and tone alongside content and Procedures. Support teams can update instructions as policies change, while connected actions determine which live information the agent can read or change.
Fin AI Agent pricing
Free trial available. Usage-based pricing. Visit Fin AI Agent for full plan details and current offers.
Example plans and usage rates; additional charges may apply.
Fin on an existing helpdesk
USD 0.99 / outcome
Fin AI Agent — customer service
Plan details
Service outcomes; minimum 50/month. Some configured Procedure handoffs are billable. Intercom seat charges are separate.
Technical specifications
Customer support
| Feature | Fin AI Agent |
|---|---|
| Agent or copilot workflow | Customer-facing support agent answering questions and carrying out configured Procedures. Copilot is a separate agent-assistance product.Documented product features |
| Support channels | Messenger, email, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, Discord and API. Fin Voice has custom pricing.Documented product features |
| Knowledge grounding | Help Center articles, internal documents, PDFs, URLs and external sources, with guidance and connected live data.Documented product features |
| Human handoff | Escalation to a human teammate with conversation context. Configured Procedure handoffs may count as billable outcomes.Documented product features |
| Resolution and usage accounting | USD 0.99 per service outcome, including resolutions and configured Procedure handoffs. Existing-helpdesk offer: minimum 50 outcomes/month. Sales qualifications cost USD 9.99.Documented product features |
Fin AI Agent alternatives
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Tidio combines customer chat and AI support features, including its Lyro agent.
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Forethought offers AI support automation across customer and agent-facing tasks.
Compare with Fin AI AgentFin AI Agent FAQs
Do I need Intercom to use Fin?
Fin can work on an existing helpdesk, including supported integrations with Salesforce, Freshdesk and HubSpot. The existing-helpdesk offer has no additional Fin seat charge; your helpdesk subscription remains separate.
What counts as a paid Fin outcome?
Service resolutions and some configured Procedure handoffs are outcomes. A simple transfer to a teammate without an outcome is not charged. The sales product also has qualification outcomes, which are priced differently from support outcomes.
Can Fin take actions as well as answer questions?
Yes. Procedures combine written instructions, conditional rules and connections through Data Connectors or MCP. The available actions depend on the systems and permissions configured for your business.
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